How to Resolve Teams Call Quality Issues

Microsoft Teams has become one of the most popular communication and collaboration tools, especially in the wake of the COVID-19 pandemic. With the rise of remote work, Teams has emerged as a critical tool for businesses and organizations to keep their employees connected and productive.

However, despite its popularity, Teams is not immune to technical issues, including call quality issues. Poor call quality can lead to frustration and reduced productivity, which can ultimately impact the success of your business.

Fortunately, you can address and manage Teams call quality in several ways. In this blog, we will explore practical strategies you can use to resolve Team call quality issues.

The Classic: Check your internet connection

The first and most obvious step in addressing call quality issues is to check your internet connection. Teams require a stable and reliable internet connection for optimal performance. Slow or unreliable internet connections can lead to problems such as choppy audio or dropped calls.

To check your internet connection, you can use a free online speed test tool like Speedtest.net. If your internet speed is slower than expected, you may need to upgrade your internet plan or troubleshoot any network issues.

Use a Microsoft Teams reporting tool

Code Software provides in-depth software with which you can monitor call quality and troubleshoot issues. Clobba provides real-time data on calls and has an extensive range of other features to help you take your business communications and customer service to the next level. From voice recording to queue manager and more this MS teams reporting tool is perfect to recognize any call quality issues and trends, not only for training purposes but also to allow for better customer service and higher quality business communications.

Utilize MS Teams analytics software

In addition to the reporting tool, Clobba also offers advanced analytics capabilities to help you troubleshoot any call quality-related issues, report on usage, monitor callbacks, and more. The analytics tool provides detailed insights into call quality, including trends and patterns over time.

Optimize your network settings

If your internet connection is stable and your Teams reporting and analytics tools are not identifying any issues, you may need to optimize your network settings. This can include updating firmware on your routers, optimizing QoS settings, or updating network drivers on your devices.

You can also try disabling other bandwidth-intensive applications or services that may be competing with Teams for network resources.

Consider upgrading your hardware

If none of the above solutions work, you may need to consider upgrading your hardware. This could include upgrading your internet plan, using a wired connection instead of wireless, or investing in a more powerful router or modem.

By following these strategies, you can resolve Teams call quality issues and ensure that your communication and collaboration efforts are not hampered by technical problems. Utilizing Microsoft Teams reporting and analytics tools, optimizing network settings, and upgrading hardware are all effective ways to ensure that you get the most out of Teams.